Shipping and Returns Policy

Delivery Information

At CabinetDeals, we understand that receiving your cabinets in perfect condition and on time is crucial for your project. We work with professional shipping carriers to ensure your order arrives safely and on schedule.

Delivery Responsibility

Please note that our standard shipping service is curbside, off the truck delivery. This means:

• The customer is responsible for accepting and unloading the cabinets from the delivery truck
• The driver will position the truck at the closest safe location to your delivery address
• Cabinets will be moved to the back of the truck or lift gate (if equipped)
• You must have adequate help available to unload the cabinets
• The customer is responsible for moving the cabinets to their final location

White glove delivery service is available at an additional cost for customers who require assistance with unloading and placement.

Shipping Costs

Shipping costs are calculated based on your order size, delivery location, and chosen shipping method. Orders over $5,000 qualify for free shipping to most locations within the continental United States. For orders under $1,500, please contact our customer service team for specific shipping rates.

Delivery Times

Standard delivery times are approximately 2–3 weeks for stock colors and 4–6 weeks for custom colors. Delivery timeframes may vary based on your location and carrier schedule. Holidays may affect lead times.

Shipping Areas

We only provide shipping within the contiguous United States. For locations outside the contiguous US, we can ship to freight forwarders with a physical location that will unload the product. The freight forwarder will be responsible for transferring the product to the final destination at the customer's expense.

Delivery Inspection

We strongly recommend inspecting your delivery upon arrival. If you notice any damage to the packaging or products, please document it with photos and contact our customer service team immediately. Any damage must be noted on the delivery receipt at the time of delivery.

Return and Cancellation Policy

At CabinetDeals.com, we strive to deliver high-quality, fully assembled cabinets to your satisfaction. Due to the nature of custom-built and pre-assembled cabinetry, all sales are final and we do not accept returns.

Order Cancellations

Orders may be cancelled within one (1) business day of purchase for a full refund. After this window, your order will begin processing and cannot be cancelled or changed.

Damaged or Missing Items

We understand that shipping damage can happen. That’s why we offer free replacements for damaged or missing parts, provided the following conditions are met:

• Visible damage or missing items must be reported at the time of delivery and noted on the delivery receipt
• Concealed damage (not visible during delivery) must be reported within 14 business days of delivery
• All replacement requests are subject to manufacturer approval and provided at the manufacturer’s sole discretion

To report issues, please call us at (800) 667-1307 or email info@cabinetdeals.com. Be prepared to include photos and a description of the issue.